Editorial contact
Email contact@coinvolcano.co.za for editorial corrections, broken links and accessibility questions.
A useful report contains the page address, the sentence or image in question and a short explanation of what differs. For a game rule, include the exact title and the visible rule wording. A screenshot can help if it excludes personal details and session links.
Please distinguish the original Coin Volcano from Coin Volcano 2 and similarly named apps. A correct rule from another title may not apply to the original 3×3 game. If the difference depends on an operator configuration, say so rather than assuming one screen applies everywhere.
Broken controls and accessibility
For a broken calculator or menu, describe your browser, screen size and the action that failed. You can use a simple example such as a base bet of 1 and a returned amount of 60. There is no need to provide a real account balance or a payment record.
For an image issue, tell us which caption or numbered label is unclear. Original game art and editorial annotations are deliberately distinguished. A crop that hides a relevant control or a label that points to the wrong area is a concrete correction we can investigate.
We do not promise a fixed response time. Corrections are checked against the actual page and evidence rather than accepted automatically. The aim is to fix specific errors without introducing new unsupported claims.
For account support, contact the operator
This site has no access to a player login, KYC review, deposit, feature history or withdrawal. Use the service where the account exists for those questions. A partner link does not give this guide administrative access to that service.
Never send us passwords, one-time codes, identification documents, card details or private game-session URLs. If you share a screenshot, cover those details first. For an interrupted paid round, preserve the operator’s own timestamp and round reference for its support team.
If your question is only about the rules, try the illustrated guide. If it concerns an app or the right login, the account-access explanation may resolve the distinction without any personal information.